Shipping & Returns

Affects of Covid-19 on Shipping

Please allow additional time to receive your packages. We are not responsible for packages arriving late. Contact the specific mail carrier associated with your order for tracking updates.

Domestic Shipping Information

We ship 5 days a week, Monday - Friday, except for major holidays. Orders placed over the weekend will begin being processed on Mondays. Please add 1-5 days for processing time from when your order is placed to when it is shipped.
Orders over 100EUR receive FREE Shipping. If you’d like to expedite your order, you’ll be responsible for the cost of shipping and be charged at checkout for the shipping selection you make.

Please allow 5-7 days for your order to arrive. We use Malta Post for our Domestic shipments.

International Shipping Information

We are happy to offer shipping worldwide! Shipping costs are based on your location and the weight of your order. You will be responsible for any duties associated with your order.
We ship 5 days a week, Monday - Friday, except for major holidays. Orders placed over the weekend will begin being processed on Mondays. Please add 1-5 days for processing time from when your order is placed to when it is shipped.

Please allow 7-30 days for your order to arrive. Duties and customs fees for international shipments are the responsibility of the purchaser.

Local Gozo Pick Up

You can pick up your orders from our shop in Gozo, 98 Palm Street Victoria, Monday to Saturday from 8:00am - 13:00pm or give us a call at +356 99998932 to arrange pick up.

Have an issue with your order? We can make adjustments to an order within the first 60 minutes of an order being placed. Our customer service operates Monday - Friday from 8:00am - 3:00pm. If your request is sent, and received by our team, within that timeframe we will do what we can to accommodate you! If it is received after this 60 minute window, your order is already being processed by our team and we can't make any adjustments to your order.

We make sure to ship every item in the most economical way possible. We select the most cost effective option when packing up your order and don’t charge you a cent extra for shipping. Orders of 100EUR and above receive free shipping within Malta!

We have no control over mail carrier delays or delivery issues. We do everything we can to get our orders packaged and in the mail as quickly as possible and cannot be held responsible for any delay encountered during transit for any reason. Once a package is out of our hands it is in the control of the mail carrier. Please use your tracking number for shipping updates.
We are not responsible for packages that are determined by any carrier as “Undeliverable” or “Return to Sender”. Any package that requires re-shipping for these reasons will incur additional shipping charges.

Having difficulty locating your package? Please use the tracking number shared in your shipping confirmation email and contact the mail carrier directly with any issues on your delivery status.

Still have questions regarding our shipping policies? Please contact us.

Returns & Exchanges

We want you to be happy with your order from us. However, since we are a small business, we are unable to offer refunds if you change your mind about an order for any reason.
We are happy to offer store credit or exchanges for products returned unused and without any damage. If you would like to exchange or receive store credit for your item, please contact us within 7 days of receipt to be eligible for exchange or store credit.
Customers are responsible for return shipping costs and shipping costs for the replacement.
Any custom made items, used items or damaged items are not available for exchange. Packing materials must be used for return shipment to prevent damage in transit.

Damaged merchandise

Sometimes this things happen! We will happily exchange any defective or broken merchandise. Please contact us within 30 days or receipt to qualify for the replacement or repaired item. We will cover the costs for return shipping and shipping of the replaced or repaired item.
In order to qualify for an exchange, please send us the date and place of purchase and include an image of the defective item. If the product was purchased directly from our store and not from our online shop, we are unable to exchange it.
If the item was damaged during shipping, please send us an image.
If you contact us after 30 days, we cannot guarantee repair or replacement.
Please take care when mailing any items back to us. We cannot be responsible for any further damage which occurs during transit.

Workshop Cancellation Policy

Workshop cancellation will be fully refunded if cancelled 3 days prior to the workshop. If cancelled less than 3 days before the workshop, an online store credit will be given. To cancel a workshop please contact us.